Good morning. The channel working best for you today is already working less well than it did last month.
Growth.
The Half-Life of a Channel
Take the channel that currently brings you the most customers and pull one number for it — clickthrough, reply rate, cost per acquisition — as it stood a year ago and as it stands today: is that line flat, or have you been paying more each quarter for the same result and filing it under a run of bad months? It's the second one. It's almost always the second one.
Andrew Chen published a post called The Law of Shitty Clickthroughs on his blog in 2012, some years before he ran rider growth at Uber. The law is one sentence: over time, every marketing channel gets worse. His illustration is the banner ad. The first one ran on HotWired in October 1994, for AT&T, and Chen puts its clickthrough rate at seventy-eight per cent; display advertising today is measured in fractions of a single per cent. Two forces do that, and neither of them is your creative. The second one you have already met: Day 77 called it the Red Queen Effect. A channel that pays unusually well is an arbitrage, arbitrages attract everybody, and the marginal advertiser ends up earning roughly nothing. The first force is the one nothing so far has covered — habituation. Jan Panero Benway and David Lane, working at Rice University, published a study in 1998 they called Banner Blindness: web searchers missing links placed where banners go, even when the link held the very thing they had been asked to find. Buyers learn the shape of a sales channel and stop seeing it. So a channel is not a possession, it is a depreciating asset — it arrives at its best, and a little of it is gone every month afterwards.
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